Services
Concept Development
Time and time again, success within hospitality proves to be the result of detailed considerations on the adaptation of unique concepts and experiences to the industry. Our concept development is based on in-depth research and extensive industry experience.
Whether developing a hotel, restaurant or office property, the aim is always to optimise operations, while offering the very best of guest experience.
Concept development of hotels
Our concept development methodology is unique within the industry. We ensure that projects offer a fully conceptualised user experience that is also operationally optimised and based on both short and long-term success criteria.
We offer the capacity to manage the full process from concept development to implementation and to remain on the sidelines during the actual start-up of operations. This will ensure that your visions for guest experience fully come to fruition – always with a focus on the bottom line.
Our services also include the update and adaptation of existing concepts so they continuously remain on-trend and attract the desired segments. Our undertakings and commitments will always be defined and tailored to your requirements.
Concept development in other industries
A wide range of industries aim to incorporate the hospitality experiences and quality into their products. Whether it’s a co-shared office space, corporate HQ or a residential project, our aim is to advance the hospitality potential by applying the experience-based approaches of the hotel industry.
We offer a comprehensive development process from concept to implementation, as well as support during the operational start-up. This ensures that your hospitality visions are realised.
Together, we define and tailor the task based on current trends and in collaboration with you.
Service & Guest Experience
We specialise in enhancing unforgettable guest experiences and service standards.
Our tailor-made training programmes are specifically designed for your industry, centred around the unique methodology of the hotel experience.
We customise the programme to your needs and operations, empowering your employees and strengthening both your brand and your guests’ overall experience. The programme can be delivered online or onsite, depending on your requirements.
Whether it’s a hotel, restaurant, office property, retail, or a specific area, focusing on service and the guest experience can support your culture, identity, and brand.
F&B concepts
Our F&B specialists develop concepts that range from fine dining, bar and café services to fast-casual. We provide guidance within every aspect of business from analysis and research, menu and recipe development and food styling to operational support and follow-up.
Our specialists are always directly part of the team. This ensures that your concept is commercially and operationally optimised, while maintaining an attractive guest experience that contributes to your desired outcome.
Operator qualification
Our consultancy within guest experience and F&B builds on many years of experience with operations and development combined with in-depth analytical tools. We are in ongoing and close dialogue with the leading talents and operators on the market.
Based on the desired qualities and skill capacities, we identify and qualify the best operators for the specific case and assist with the subsequent negotiations of partnership agreements.
Renovation
Does your hotel, restaurant, property, or office complex need to be redesigned or repositioned?
Our consultancy covers all aspects of the process, with a focus on operational flow and the guest experience.
We collaborate with leading and experienced architects and offer the facilitation of tenders among project management consultants, interior designers, and FF&E fulfilment specialists.
Additionally, we assist with planning the renovation process to optimise time and minimise operational disruptions.
Would you like to know more?
Pia Bøgeskov
Partner